Financial Security

What is identity theft (phishing) or electronic fraud?

Phishing (pronounced similar to "fishing") is an online fraud technique used by criminals to get you to reveal personal information, allowing criminals to the following actions:

• Request and obtain credit in your name.
• Zero your bank account and charge expenses until you reach the limit of your credit cards.
• Take the money out of your accounts.
• Use a copy of the debit card to withdraw cash from anywhere in the world.

Warning signs

An act of fraud is likely being attempted when you are asked to:

• Providing personal information to an unknown source.
• Request urgent information about your account with the threat of suspending it.
• Make direct donations of money.
• Requests for personal information in email messages.
• Use terms that denote urgency.
• Open attachments.
• Open fake or suspicious links.
• How can you protect yourself from electronic fraud and maintain bank security?
• Find out.
• Monitor the transactions that appear on your account statements.
• Use credit cards for Internet transactions.
• Never respond to messages that ask for personal information.
• Don't click on links in suspicious messages.
• Do not send personal information in normal email messages.
• Do business only with companies you know and trust.
• Make sure the website uses encryption.
• The web address must be preceded by https:// instead of the usual http:// in the browser's Address bar. Also, double-click the lock icon in your browser's status bar to display the site's digital certificate. The name following the Issued To of the certificate should match the site you think you are on. If you suspect that a website is not what it should be, leave it immediately and report it. Do not follow any of the instructions it contains.

What to do if you think you have been the victim of a scam?

If you suspect you've responded with personal or financial information to a phishing scam, follow these steps to minimize damage and protect your identity.

• Change the passwords or PINs of all your online accounts that you think could be compromised
• Place a fraud alert on your credit reports. Check with your bank or financial advisor if you are not sure how to do this.
• Contact the bank or merchant directly. Do not follow the links that appear in the fraudulent email message.
• If you suspect that any of your accounts have been accessed fraudulently, please notify us immediately.
• As a routine, check your bank and credit card statements monthly for charges or consumption that you have not made.

How do I report possible online fraud and identity theft?

If you believe you have received a fraudulent email message or have been the victim of possible fraud, you can report the problem to us and attach the suspicious message. By reporting these suspicious messages to us, you are helping to combat phishing attempts.

Recommendations to guarantee security in your operations through the ATM network

• When entering the ATM, make sure there are no people around
• When you enter the ATM, make sure there are no foreign devices in the ATM insert slot or cash dispenser
• When entering your PIN, protect the keyboard to prevent someone from seeing it from a distance
• Never share your PIN with third parties, as this information is confidential
• Before leaving the ATM be sure to pick up your card and receipt, if you have printed it
• For problems related to your bank security, you can send an email to:

fraudeelectronico@mamoncito.com.do